Entelgy is an international consulting and technology firm specializing in cybersecurity, digital transformation, and advanced IT operations.
By leveraging tools like Zabbix, Entelgy helps organizations implement scalable and distributed monitoring architectures that ensure reliability, visibility, and performance across complex infrastructures.
The challenge
Since 2018, Entelgy has relied on Zabbix as its primary monitoring tool to provide large multinational clients with full visibility into the health and performance of their services and infrastructure. As both the infrastructure and the management of the monitoring platform itself grew in complexity, the need emerged for a unified, centralized view capable of integrating the monitoring of all customer environments.
These customers span a wide range of industries and represent some of the most prestigious global organizations, covering everything from a leading video streaming platform operating across South America to mining corporations, global financial services providers, major chemical and construction firms, the stock exchange of one of the world’s largest financial centers, and Spain’s largest internet service provider.
To meet this growing challenge, Entelgy turned once again to Zabbix — this time to build a centralized monitoring layer on top of its distributed infrastructure.
The solution
For each client, Entelgy deploys a dedicated Zabbix server with its own database and built-in redundancy to ensure reliability and scalability. When necessary, Zabbix proxies are also installed directly within the client’s infrastructure, securely reporting back to the central server using encrypted communications.
On average, each monitored environment tracks over 50,000 individual metrics, covering everything from service availability to infrastructure performance. When any of these metrics indicates a potential issue, a Zabbix action is automatically triggered to notify the operations team responsible for that specific client environment, ensuring rapid incident resolution.
To maintain full visibility and ensure that every monitoring platform across is operating correctly, Entelgy leverages several key features of Zabbix:
- Remote monitoring capabilities. All client-side Zabbix servers and proxies report to a centralized Zabbix instance that collects internal monitoring data for the entire infrastructure. Thanks to Zabbix’s prioritization of remote metrics, Entelgy’s operations team can observe the status of all monitoring environments in real time and effectively prioritize their response efforts.
- Automated alerts and incident management. Every metric is tied to a corresponding trigger and alarm. When a problem is detected, Zabbix not only logs the issue but also automatically creates a support ticket, updates SLA tracking, and sends real-time notifications directly to platform administrators via their smartphones.
- An open source ecosystem. By relying entirely on open source technologies for internal monitoring, Entelgy can adopt the latest features and improvements from the Zabbix ecosystem as soon as they are released. This allows both clients and operations teams to benefit from continuous innovation and the most up-to-date monitoring capabilities.
- Secure access and client segmentation. Thanks to the integration of LDAP, SAML, and Zabbix’s native role-based access control (RBAC), Entelgy can easily onboard administrators, operators, and client users while ensuring fast, simple, and secure access to the platform. Data visibility is carefully segmented to separate client views from internal operational dashboards, guaranteeing both security and clarity.
- Custom branding for client environments. Zabbix’s flexibility also allows for full client-specific branding of each monitoring environment. This has proven to be a key differentiator for Entelgy’s clients, who value maintaining a consistent corporate identity across platforms without compromising any of the capabilities offered by Zabbix.
Zabbix provides Entelgy with a unified, fully open source monitoring solution that covers both client environments and internal systems — enabling faster response times, reduced operational complexity, and full control across distributed infrastructures.
The results
“With Zabbix as a core part of our operations, we have full confidence in the monitoring and control of every client environment — no matter how complex or distributed it may be. This allows us to focus on delivering value to our customers, ensuring stability, visibility, and continuous improvement in their infrastructure operations.” – José García, Zabbix Certified Expert at Entelgy
By leveraging Zabbix for distributed monitoring, Entelgy and its clients have achieved significant operational and strategic benefits, including:
- Improved reliability and service continuity, enabled by proactive detection of infrastructure issues across multiple client environments, ensuring uninterrupted operations for global companies.
- Increased operational efficiency, driven by automated alerts, ticket creation, SLA tracking, and real-time mobile notifications, allowing faster incident resolution and improved team coordination.
- High monitoring granularity, with a one-minute update interval for most collected metrics, enabling near real-time incident detection and resolution.
- More than 1,000 automated tickets generated monthly, fully integrated with ticketing systems using native Zabbix capabilities combined with Python and Bash scripting, eliminating the need for expensive third-party licenses.
- A comprehensive backup system for both client devices as well as Zabbix databases and configurations, enabling disaster recovery in just a few minutes.
- Centralized visibility across all platforms through a unified monitoring layer that aggregates hundreds of thousands of metrics from isolated client environments.
- Secure and segmented access, enabled by LDAP and SAML integrations and role-based access control, ensuring that clients, administrators, and operators can safely access the platform with clearly defined permissions.
- Enhanced client experience and branding, with each Zabbix instance customized to reflect the client’s corporate identity, maintaining brand consistency without compromising functionality.
- Continuous innovation supported by a fully open-source ecosystem, allowing Entelgy to rapidly adopt the latest Zabbix features and improvements as soon as they become available.
- Proven scalability and flexibility, thanks to the ability of Zabbix to adapt to complex, multi-tenant enterprise environments while maintaining high performance, cost efficiency, and long-term sustainability.
Conclusion
At Entelgy, Zabbix is not just the tool of choice — it’s a single, unified platform used to monitor the infrastructure of every client, as well as internal Entelgy systems. By standardizing on Zabbix across all layers of operation, they have eliminated the need for additional monitoring tools, significantly reducing complexity, operational overhead, and costs.
This unified approach allows Entelgy’s teams to work more efficiently, respond faster to incidents, and continuously improve service quality — all while maintaining full visibility and control over distributed environments. With Zabbix at the core, Entelgy delivers reliable, scalable, and cost-effective monitoring at every level.
Entelgy is transforming how large multinational organizations manage and monitor their critical infrastructure by delivering secure, scalable, and highly customized monitoring solutions. By trusting Zabbix as the foundation of its distributed monitoring strategy, Entelgy ensures early detection of issues, seamless integration across diverse environments, and continuous service improvement — helping clients stay focused on their business while maintaining full operational control.
Prev Post 
