Banco do Estado do Pará (Banpará) is the main public financial institution in the Brazilian state of Pará. It is a mixed-capital company, organized as a multiple bank with the mission of generating value for the state of Pará. It currently has approximately 198 physical customer service units and is present in all 144 municipalities in the state.
The challenge
Until 2016, Banpará used a monitoring environment installed on a single physical server. This environment was centralized, not very scalable, and vulnerable due to the lack of updates to recent versions of the software used. Centralization created a critical dependency – if there was a server failure, the entire monitoring system would be compromised.
There was no integration with the tool that orchestrates the company’s routine activities (which also generated an alert and a need for proper support of the bank’s infrastructure) and there was also the issue of including the routines of the internal demand generation tool in the monitoring panel, which was done manually.
With each new routine created, it was necessary to open calls with the technical teams for inclusion in the monitoring plan, which were then entered into a list of tasks. This process, in addition to being time-consuming, was subject to human error and delays, which compromised real-time visibility of critical operations.
The lack of proactive and integrated monitoring in Banpará’s structure resulted in operational gaps that created real risks to the continuous functioning of banking operations.
The solution
Given the challenges posed, the project developed with Zabbix had as its main objective to recreate the monitoring environment in a virtualized, scalable and resilient way, without dependence on a physical server. From rebuilding the infrastructure to integrating it with critical banking systems, the primary requirements included the following:
- Integration with existing systems
- Intelligent data processing and analysis
- Reduction of manual processes and operational dependency
- Development of customized solutions
- Reorganization of the technological infrastructure
After implementing and structuring Zabbix at the bank (with the help of Master Support, an official Zabbix Certified Partner in Brazil), the structure became modular, scalable, and resilient, aligned with best practices, and able to expand monitoring without compromising system performance as the bank integrated new routines and services.
The results
The modernization of monitoring environment with Zabbix brought immediate benefits for Banpará’s IT monitoring scenario, especially with regard to operational efficiency, reliability and process automation:
- More than 2,000 monitored devices
- Around 100,000 metrics collected
- More than 26,000 active alerts in Zabbix
- Automated coverage of around 2,300 routines
- An estimated gain of 2,300 operational hours
The adoption of Zabbix as a monitoring tool at Banpará was a practical response to the need to modernize the bank’s IT infrastructure. The project contributed to the elimination of manual processes, reduction of operational time, and increased visibility over critical routines. It also enabled the monitoring of a greater number of services, with greater agility in identifying failures and supporting decision-making.
In conclusion
With the current structure, Banpará now has a more integrated monitoring system, adjusted to operational demands and with the capacity to monitor the evolution of the bank’s activities in an organized and secure manner.
To learn more about what Zabbix can do for customers in banking and finance, visit our website.