QU!CK Scan & Go, a startup specializing in self-service markets, required a monitoring system that could allow a comprehensive view of operations. Read on to see how Zabbix provided them with a solution that positively impacted their operations as well as their finances.
The convenience of having access to an establishment supplying staple foods around the clock is the motivating factor behind the rise of QU!CK Scan & Go. Since 2021, QU!CK Scan & Go has been developing self-service mini market systems, available in residential complexes and corporate buildings.
Available 24 hours a day, 7 days a week, the technology developed by QU!CK Scan & Go allows markets to be open at all times, with 100% self-service. Customers select the products they want, confirm the price by scanning a barcode, and complete the purchase in their own app with a credit card or virtual wallet.
QU!CK Scan & Go was the first company in the self-service market segment to operate in Argentina. As of this writing, they have 25 self-service stores located in Argentina and 2 in the United States.
The challenge
With the rapid growth in their business, QU!CK Scan & Go needed to be able to easily visualize operations in order to handle environmental issues and avoid product loss due to external factors. In the event of a power outage, for instance, refrigerators and freezers will fail to function, a problem that may take considerable time and effort to fix.
This scenario isn’t an abstract hypothetical – power outages are a recurring issue in Argentina. In 2021 and 2022, the average length of a power outage was 5 hours. For freezers storing products such as ice cream, frozen processed foods, and other perishable items, that’s more than enough time for the products to thaw and become unusable, resulting in severe financial losses.
The solution
QU!CK Scan & Go’s search for a solution led them to Zabbix by way of CTL Information Technology, a Zabbix Certified Partner in Argentina. Juan Guido Camaño, CEO of CTL, immediately grasped the fact that Zabbix provided the perfect solution for what QU!CK Scan & Go needed to monitor.
“Zabbix was our first, second and third choice, due to our extensive experience with the tool. We did not believe that there would be any better alternative.”
– Juan Guido Camaño, CEO of CTL
At the beginning of the implementation project, CTL identified all possible variables necessary for monitoring that should generate alarms in the case of an extraordinary event. These included:
- Power outages
- Internet connection status
- Opened doors
- Ambient and air conditioning temperatures
- Refrigerator and freezer temperatures
In 2021 and 2022, the team at CTL carried out the proof of concept and the implementation of the tool in the first self-service markets, following a stage-by-stage plan.
First, they had to configure the Zabbix Agent on the monitoring device. After that, we created a standard monitoring model to be used in all establishments, according to data collection and alarm triggering needs. The alarms were subsequently adjusted, with possible responses implemented according to each variable identified. At that point, data visualization was organized in an external system just for reviewing the integrated dashboards.
Thanks to the implementation of IoT devices to control the temperature and the opening and closing of doors, alerts are sent to Zabbix in the event of unusual activity, such as very high or low temperatures, doors opened without supervision, and refrigerator doors open longer than the stipulated time, among other issues.
The results
Since the implementation of Zabbix project in QU!CK Scan & Go’s self-service markets, a variety of benefits have been apparent, including:
- Increased control of self-service establishments
- Faster resolution of incidents
- Improved visualization of operations
- Increased availability of services
However, the biggest returns on investment were observed at the financial level. With power outage monitoring and quick corrective actions, losses of perishable products have decreased by 75%.
“Losses of refrigerated products ceased to be an issue due to constant monitoring and immediate alerts in case of incidents during power outages.” – Juan Guido Camaño, CEO of CTL
Additionally, with real-time visualization of operations and business monitoring, the profitability of refrigerated products during power outage incidents has increased by 100%. Currently, QU!CK Scan & Go is the leading company in the self-service market segment in Argentina in terms of turnover, with a rapidly increased brand value.
“In a 100% self-service business model, investments made in incident identification technologies have a direct impact on the company’s results.” – Marcos Acuña, QU!CK Scan & Go
What’s next
While successful, the Zabbix project carried out by CTL and QU!CK Scan & Go is far from finished. The implementation of Zabbix in the company is accelerating at the same rate that new establishments are opened, and the proposal is to continue expanding this monitoring project by completely migrating data visualization to Zabbix.
“Having already managed to ensure the availability of the services associated with QU!CK operations, we are now focusing on the continuous infrastructure optimization.” – Juan Guido Camaño, CEO of CTL
For QU!CK Scan & Go, Zabbix has become much more than an IT infrastructure monitoring provider. Our solutions have improved their business and brought added value to their brand.
“With Zabbix, the return on investment after opening a new location is achieved 50% faster than it used to be.” – Marcos Acuña, Founder of QU!CK Scan & Go
Our goal of promoting seamless services to the technology market together with our partners is most visible in situations like this one, when we’re able to go beyond basic monitoring and position Zabbix as a vital support service for strategic decision making. To find out more about what Zabbix can do for customers in the retail sector, visit us here.
