One of the most critical clients of our Premium Partners at the ATS Group is a large MSP that acts as a service and administration platform for their own clients, providing them with hardware, software, engineers, support staff, metrics, and reporting.
The challenge
The MSP needed a stable, high-performance platform monitoring solution that would cover all the services they provided. They didn’t have the capabilities or budget to run multiple monitoring solutions – a single, flexible solution that could track every service was paramount, as was the ability to react to anomalies before they became serious problems.
After an initial trial with a different monitoring solution that was notable for poor service, a lack of integrations, no community, and almost no documentation, they took a closer look at Zabbix, thanks in large part to our focus on preventative action and automation.
The solution
Because of their focus on performance-based monitoring, the client went with a “hot-cold” architecture and an integration with Ansible EDA, which stands for Event-Driven Ansible. It turned out to be a true “force multiplier”, as using Zabbix, Ansible, and EDA together allowed the MSP to monitor their systems, automate tasks based on real-time events, and provide immediate responses to issues without manual intervention.
The integration was designed to sort issues by whether or not they were able to be automated. If an issue arose that required human intervention, alerts could be sent to ServiceNow via multiple channels. If human intervention was unnecessary, the issue was rerouted to Event-Driven Ansible, which runs automation on all monitored hosts.
For example, with the joint Zabbix/Ansible solution, a slash admin backstage management system filling up at 2AM because of an overflowing log file for some script is no longer an urgent issue. If there are multiple gigabytes of room in the volume group, Zabbix can tell Ansible it’s a problem. Ansible can then increase the file system by 25% and send a message letting the engineers know in the morning that they took action on their behalf.
The results
With essentially no software costs and an automation integration that can find issues and fix them independently, the MSP was able to rapidly achieve a much higher service-to-spend ratio than they’d ever imagined possible.
There has been a noted increase in employee satisfaction as well – thanks to automation, engineers no longer have to be “on call” at all hours to solve simple issues, while C-level executives have seen productivity skyrocket thanks to the joint solution’s ability to find potential issues before they become real problems.
In conclusion
At Zabbix, we work hard to stay on the forefront of automation. That means constantly improving our own product while also staying on top of new technologies like Event-Driven Ansible in order to better integrate with them. To learn more about what Zabbix can do for MSPs, visit us here.